“Client Happiness” is more than a feel-good term. It has genuine business value. It’s no surprise that it’s more profitable to sell to an existingContinue reading
Category: Customer Service
What Stanley Kubrick Taught Me About Sales
When I was younger, I was a serious science fiction fan. At the risk of dating myself, Star Wars was still new, okay? I hadContinue reading
Moving Past the Negative to the Opportunity
A colleague of mine who is in the medical device industry had a question. He wanted to know how others in his field were goingContinue reading